Customer Satisfaction Survey

A customer satisfaction survey was recently mailed to all of ACT's shared savings clients.
ACT has received over 26% of the surveys and would like to thank everyone who participated.
The responses are summarized as follows:

1. ACT’s customer service representatives are professional, knowledgeable, and courteous when service requests are made.

2. ACT responds to service requests quickly.

3. ACT’s service technicians are professional, knowledgeable, and courteous when responding to service requests.

4. ACT’s workmanship and products are top notch.

5. What do you like about ACT?
"Thier professionalism", "Your service saves us $ on our water bills.", "Staff is wonderful to deal with, great bunch of people.", "Personal Attention, knowledgeable, can do attitude.", "The quick response to our tickets called in.", "Pleasant + prompt rapport with owner and management", "Friendly People", "Courteous Service, everyone is very professional and friendly", "Quick Bus. Hr Response", "Willingness to supply maintenance with odds and ends to make emergency repairs & prompt response time.", "Response, Steve is outstanding", "Great customer service", "I like there prompt response to service calls. Their techs are always helpful + respectful. If there is a serious problem I like the way the supervisors handle the situations.", "Saving national water and savings for both parties involved.", "Mr. James Finch is very friendly with everyone.", "Saving Money", "Always on time, get the job done, if not Steve will advise of what should be done to correct the problem if it didn't apply to him and for maint.", "Knowledge of properties and methods of problem resolution", " Rapid response to problems". . . . . .

6. What do you dislike about ACT?
"Nothing", "N/A", "Some time respond is not fast enough", "nothing to dislike", "Not one thing", "None"